Full job description

Introduction:

Are you a practical, people-focused HR professional who is passionate about building capability and helping people thrive?

This is an opportunity to make a meaningful contribution across the full employee lifecycle while helping create safe, inclusive and effective services for communities across the Capital Region. We are looking for someone who enjoys a fast-paced and changing environment, responds to competing priorities with confidence and care, and understands that quality, safeguarding and compliance must never be compromised.

About the role

You will provide practical, timely and customer-focused People and Culture advice to managers and employees across CRCS. Working across employee relations, recruitment, onboarding, performance development, workforce administration, HR systems and reporting, you will help ensure employment conditions and people practices are applied fairly, consistently and in line with CRCS policies, the CRCS Enterprise Agreement 2023, applicable legislation and Fair Work requirements.

A key focus is coordinating learning and development that strengthens employee, leadership and organisational capability. You will partner with managers to identify needs, coordinate mandatory and role-based training, support development plans, source relevant learning options and maintain accurate records and reporting.

What you will do

Provide practical, timely and accurate advice to managers and employees within agreed policies, procedures, delegated authority and escalation pathways.

Manage HR inbox enquiries and respond in line with CRCS policies, the CRCS Enterprise Agreement 2023, legislation and Fair Work requirements.

Prepare contracts, variation letters and employee correspondence, and coordinate onboarding and Day 1 induction requirements.

Coordinate learning and development activities, training records, resources and reporting that support capability, compliance, induction, service quality, safeguarding and child safety.

Support managers with supervision, feedback, performance conversations, learning plans and capability development.

Maintain accurate employee records, HR systems and workforce data, and prepare reports that support audit readiness and evidence-based decisions.

Contribute to recruitment, workforce attraction, employee engagement, workforce initiatives and continuous improvement projects.

Identify risks and emerging issues, exercise sound judgement and escalate complex or sensitive matters appropriately.

What we are looking for

We are seeking an adaptable, accountable and resilient HR professional who genuinely cares about people and takes pride in getting the details right. You will be comfortable working at pace, responding to change and balancing service-focused support with sound governance.

You will bring:

Tertiary qualifications in Human Resources, Business or a related discipline, or equivalent relevant experience.

Experience in a People and Culture, HR advisory or workforce administration role, including employee relations and performance management.

Sound knowledge of Australian employment legislation, the National Employment Standards and modern awards, particularly the SCHADS Award.

The ability to provide practical advice across recruitment, onboarding, performance and other employee lifecycle matters.

A genuine passion for building and supporting employee and leadership capability.

Strong interpersonal and communication skills and the ability to build trusted relationships.

Discretion, professionalism and sound judgement when managing sensitive matters.

Strong organisation, problem-solving and writing skills, with excellent attention to detail and accuracy.

The confidence to work in a fast-paced, evolving environment without compromising compliance, safeguarding, quality or safety.

Desirable

• Certificate IV in Training and Assessment.
• Knowledge of child safe standards.
• Experience working in the community, health, disability or human services sector.
• Membership, or working towards membership, of the Australian HR Institute.
• Experience supporting organisational change or workforce development initiatives.