People and Culture Service Improvement Lead
at Victoria University
Footscray, Victoria, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 08 Jul, 2024 | USD 119760 Annual | 27 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Fabulous opportunity within our People and Culture Team
- True employee experience design role
- Make your mark designing and implementing amazing employee experiences
ABOUT US:
At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
THE OPPORTUNITY:
Victoria University (VU) is seeking an experienced People and Culture Service Improvement Lead who is excited by identifying and managing gaps in P&C services including reporting, policy simplification, and process training and improvements.
We want to position VU as an employer of choice and your experience as an agile P&C lifecycle service and process designer is key to that.
Responsibilities:
ABOUT THE ROLE:
The P&C Service Improvement Lead will deliver on service improvement opportunities identified through data insights, our People Services Team and our clients to effect positive employee experiences and to ensure P&C service level agreements are delivered on.
The role will support the development of help desk management and triage processes to efficiently resolve transactional P&C queries. In addition to analysing P&C processes to identify opportunities to streamline operations, they will have a strong emphasis on analysing P&C metrics and SLA measures to identify trends and areas for improvement.
The role will lead and contribute to projects to enhance P&C services as well as assist in managing changes to P&C processes including providing support to P&C employees, managing communication and ensuring transitions result in minimal disruption.
FOR SPECIFIC QUERIES RELATED TO THE ROLE, CONTACT:
Charlotte Cameron
Director, People Experience and Services
charlotte.cameron@vu.edu.au
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Footscray VIC, Australia
