People and Culture Team Lead - Hospitality

at  Grind Roastery

A bit about us.
Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we’ve expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.
You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.
Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience. We’re looking for someone to join our growing team and help us in building the future of Grind.
We think coffee can be a force for good. Whether it’s through creating the UK’s first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we’re on a mission to be the world’s most sustainable coffee company.
In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods’ worth of ocean-bound plastic.

A BIT ABOUT THE ROLE.

As the People and Culture Team Lead for the Grind High Street, you will play a pivotal partnership role to our hospitality teams. This division of the company comprises approximately 200 diverse and driven employees who report into General Managers at each site, and ultimately into our central Support Team based in Shoreditch. As the People and Culture lead on the Support Team, you will be responsible for executing the strategy and processes, and maintaining standards for the High Street.
With a keen understanding of UK labour legislation, you will provide leadership in job/team design, talent acquisition, organisation development, employee relations, talent development, compensation and benefits, and contribute to shaping a vibrant and inclusive work environment. This role requires a seasoned HR professional capable of navigating complex challenges, driving change initiatives, and promoting a high-performance culture within a fast-paced environment. A true HR generalist, your expertise will be instrumental in propelling the Grind High Street forward as a dynamic and progressive workplace, committed to the growth and well-being of our team members.

ROLE RESPONSIBILITIES.

• Reporting into the Head of People and Culture and partnering with the broader People team and business leaders, create and sustain a vibrant company culture that aligns with Grind’s vision and values.
• Manage, support and develop a small team.
• Support the development and implementation of DE&I initiatives.
• Work with the Head of People and Culture to implement strategies to drive high performance and employee engagement.
• Partner with General Managers and the Support Team to understand current and future team needs, and design a workforce plan and talent acquisition strategy.
• Support General Managers with recruitment processes including job design and team structure strategy.
• Address and resolve complex employee relations issues, fostering a positive and inclusive work environment.
• Provide training and real-time coaching in order to uplift the overall capability of Grind managers
• In collaboration with the Head of People and Culture and L&D team:
• Design and execute talent development programs to enhance employee skills and capabilities aligned to Grind’s current and future business objectives, enabling high performance and future readiness.
• Partner with L&D to understand the learning and development needs across the Support Team and High Street.
• Develop and drive initiatives for continuous learning and professional growth.
• Provide training and coaching to managers to uplift the overall leadership capability.
• Stay up to date on current HR trends and legislation ensuring Grind remains fresh, relevant, and ahead of the curve.
• Oversee the performance management process, providing guidance to managers on goal-setting, feedback, and professional development plans.
• Partner with the Head of People and Culture to review the current pay and benefits in place on the High Street and make recommendations for the development and implementation of compensation programs.
• Monitor, measure, and analyse HR metrics and provide insights and recommendations based on data-driven decisions.