People at PwC Manager

at  PRICEWATERHOUSECOOPERS PROFESSIONAL SERVICES PTE LTD

JOB DESCRIPTION & SUMMARY

Looking for two (2) headcounts - One (1) for a 12 month Maximum Term and One (1) Permanent employmen- Full-time
Open to all AU locations - Hybrid - Manager
Our People and Culture Operations team has an important role in enhancing the success of PwC’s three world class businesses and our enabling functions teams. We deliver high quality advice and an amazing customer experience to our leaders and people, blending technical skills and strategy to advise our internal functions and teams with spectacular results. And our team is expanding. We’re looking for People at PwC Manager to manage the day to day operations and workflow of the team, ensuring the smooth and efficient delivery of service to the business, within our vast community of solvers.
Use the know-how you’ve gained about operational excellence in People & Culture (P&C) service delivery. With new problems to solve, you’ll have plenty of support and opportunities to grow. We work from anywhere, so your strong communication skills and team ethos will get a workout. You’ll learn plenty as you lead the day to day planning and delivery of People at PwC work in an efficient and flexible manner, with high quality orientation, in a workplace that’s human-led and tech-enabled.

As an expert in workflow management, you’ll solve problems by achieving tight workflow management and daily on the job and career coaching of the team. In our People and Culture Operations team, you’ll also:

• Be the Team leader, responsible for the management, coaching and development of a team of P&C Associates and Senior Associates
• Understand the value a shared services team brings, and identify ways to enhance operational excellence within the team and in our interactions with the CoEs and business P&C teams
• Delight customers with a high level of service
• Manages the workflow and delivery for the team ServiceNow platform, and is the main point of contact in the allocation, escalation, routing and resolution of enquiries in line with P&C ways of working
• Identify trending issues, and escalate or resolve where possible
• Work closely with the offshore team Manager to identify and shift transactional work, look for ways to optimise processes, in addition to supporting onshore team members to train and mentor the offshore team
• Work closely with the PwC Onboarding Hub to provide appropriate resourcing support based on recruitment campaigns and hires
• Manage data integrity and quality in Workday where possible
• Work closely with the P&C Technology team to refine processes, implement process changes, and institute additional controls as necessary. For example, ServiceNow enhancements to support more efficient ways of working
• Work closely with the Senior Manager People at PwC, to develop and manage team metrics/SLAs to improve overall service delivery
• Create great relationships with colleagues in Payroll, Talent Acquisition, Performance and Reward, L&T, Wellness and P&C Business Partners to respond to and resolve issues
• Understand the employee lifecycle at PwC, and People at PwCs’ role in this

EDUCATION LEVEL

• Undergraduate degree or similar, or relevant experience in Human Resources, desired

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

Not Specified

• Is strong on growth and reward
• Has competitive and transparent salary packages with the opportunity for yearly bonuses and promotions
• Helps you learn and grow with our internal Academy, study support, and partnerships with Udemy and Coursera
• Provides strong mentors, meaningful work and plenty of networking opportunities
• Gives you the chance to explore, with overseas secondments and our Together Anywhere policy that lets you work up to 4 weeks from anywhere in Australi