People Operations Specialist (German Speaker - 8 months FTC)

at  carwow

ABOUT CARWOW

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.
We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?
So we decided we wanted to revolutionise selling cars, just like we did with buying them. That’s when we introduced our game-changing ‘sell my car’ product.
Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).
And we’ve got plenty left in the tank.

REQUIREMENTS

• Please note: We know that no candidate will be the perfect match for all we’ve listed in this posting, so we’d encourage you to apply if you feel you’re close to the brief but not an exact match.
• You must be fluent in German, Portuguese and English.
• You must have experience with processing payroll in Portugal and it would be desirable if you have experience of processing payroll in Germany.
• You must have experience of having worked as a HR Support Partner/HR Operations/HR Administrator in a fast paced business and within a standalone environment.
• Confident at problem solving and finding solutions to fix them from reoccurring.
• Enjoy working with team members across multiple locations and are able to build great working relationships.
• You must have experience with HR systems, reporting, data management and data analytics.
• It would be great if you had deep experience with Google Workspace and G-Drive.

The role requires the delivery of an efficient, professional, and best in class service for our people in Germany and Portugal. You will be covering and managing all the operational activities across the employee life cycle for our people. You will collaborate with colleagues across the People team in the UK and Germany to define, design and implement global processes and policies and ensure (where possible) these are supported and streamlined through the use of our people systems and communication platforms. You will be seen as the trusted go to person for all operational and transactional queries and for advice and guidance on People processes and policies. In addition, through our company wide ticketing system you will be the first point of contact for our people for general policy, procedure and HR system queries for Germany and Portugal.

• The role will allow you the opportunity to work amongst a team which covers the whole of Europe including Portugal, Germany, Spain, and the UK. The team will work on the implementation of new ways of working and People experiences to enable our people to work in an environment that is highly engaged and collaborative. You will have the opportunity to lead on the design and implementation of new processes and people experiences which will have company wide impact.
• Accountability for the accuracy of all employee data and documentation, including new starters, changes to terms for existing employees, payroll instructions and processing leavers.
• Delivering timely and accurate monthly payroll (and all associated activities such as benefits, allocating statutory allowances and providing accurate Time & Attendance reporting).
• Ensuring all our new starters have an outstanding onboarding and induction experience from the point of hire to the point of them joining the company.
• Accountability for ensuring compliance with all audit requirements relating to HR/people processes and policies.
• Accountability for ensuring compliance with Time and Attendance requirements.
• Becoming a subject matter expert in all our benefits, policies and processes and supporting the business with implementing and applying these.
• Becoming an expert on Hibob (HR system) to maximise reporting, automation, workflows, and other functionality.
• Ensuring all our people data is 100% accurate and reliable all the time.
• Partnering with HR Operations Manager and People Partner for the business to deliver annual people processes including the annual and mid-year reviews, for example.
• Using people data to identify and deliver key people insights to understand the opportunities and challenges for the People team to tackle.
• Support with implementing People ad-hoc projects across the employee lifecycle as and when required by the HR Operations Manager (your manager)