People Systems Administrator

at  Auto General Insurance

ABOUT US

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

POSITION ACCOUNTABILITIES

• Act as a Subject Matter Expert (SME), providing technical support for system administration tasks such as user/group access, security permissions, and system interfaces.
• Customize HR functionality by configuring system components to develop forms, workflows, notifications, reports, and dashboards, ensuring high-quality outputs.
• Ensure team adherence to service level agreements and escalate system issues, recommending improvements based on trend monitoring.
• Lead system improvement initiatives and project activities, including testing application releases for seamless implementation and enhancement.
• Maintain data integrity through routine system audits, analyzing data transfers between systems.
• Develop and maintain system governance collateral to manage risks and enhance team capabilities.
• Collaborate with stakeholders to optimize system development, including support for the P&C team.
• Coordinate with technical experts to onboard/offboard systems, ensuring compliance with protocols and quality documentation.
• Contribute to operational performance indicators, including reporting system metrics.Mentor team members and those aspiring to develop in system administration roles.

QUALIFICATION AND EXPERIENCE:

• Prior experience in implementing end-to-end HR systems.
• Proficiency in system service management, monitoring, and error handling.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Capability to develop comprehensive system support documentation in consultation with stakeholders.
• Focus on customer/user experience and adept at stakeholder relationship management.
• Exceptional attention to detail and accuracy.Ability to collaborate effectively in a team environment with peers and technical experts.

Desirable:

• Experience with UKG Ready HCM Product Suite or similar systems (e.g., Aurion, Cornerstone).

OUR PERKS

• Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

The People Systems Administrator oversees HR technology systems, providing services and solutions to diverse client groups. Responsibilities include system maintenance, integration, configuration, user access management, and data governance, collaborating with stakeholders to drive business improvements through People Systems.