Performance Lead

at  Suncorp Group

KEY CAPABILITIES:

• An understanding of financial management, budgeting and forecasting.
• Advanced communication skills with strong ability to receive, interpret and convey information.
• Proficient planning and organisational skills.
• Ability to create valuable business insights and recommendations from data.
• Demonstrated ability to collaborate with and influence the business and external parties.
• Ability to build, develop and maintain a wide network of business and industry relationships.
• Ability to work with competing priorities and meet associated deadlines.
• Ability to work effectively in diverse and virtual teams.
• Critical thinking with the ability to analyse situations accurately and make effective decisions.
• Proven stakeholder management and an ability to build effective relationships with internal and external stakeholders at all levels.
• Working knowledge of the Insurance Industry principles and regulations, including knowledge about business products, policies and procedures.
• Drives innovation, removes blockages, anticipates and adapts flexibly to changing market expectations and business challenges.
• Effective change management; with the required support, identifies change, gains support and plans for the implementation, manages stakeholders and communication, creates a culture of flexibility.
• Demonstrated leadership ability to work in high performing teams and willingness to share best practices.
• Ability to resolve problems and set high personal standards to deliver timely results in a changing environment.
• Ability to resolve disputes and negotiate equitable outcomes between several stakeholders.
• Demonstrated coaching and performance management skills against various KPIs.
  Employee benefits | Suncorp Group
  We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
  That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

Performance Leads are responsible for the overall performance of Home Claims suppliers, managing our supply chain through effective monitoring, driving accountability and leading strategic partnerships to deliver quality outcomes for our customers and alignment to our purpose.