Performance Manager

at  Lancashire Teaching Hospitals NHS Foundation Trust

You will be responsible for providing management support to patient services within the division, working with National Quality Indicators, including being responsible for supporting and managing the achievement of the 18-week referral to treatment targets/urgent vascular targets, including taking appropriate actions to ensure that the trust targets are being met for the Clinical Business Unit (CBU).
You will assist in the effective collection and recording of the patient pathways across the unit and will support all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and/or discharge. This will include discussions with key members of the team including waiting list, outpatient clerks, medical secretaries, medical and nursing staff where appropriate in order to achieve patient care within the 18 week target and urgent pathway targets.
You will be expected to produce weekly reports/updates for internal meetings on the 18 week/urgent pathway position. You are expected to actively monitor the 18 week and urgent pathway risks, including any over 18 week patients, giving regular updates of actions being taken, and actively resolve issues. You will be responsible for the evaluation of service requirements and development of capacity and demand models, as well as managing and developing staff.
We are very excited to offer an opportunity to join the vascular team. The vascular directorate is a very enthusiastic team to work within. The directorate covers elective and emergency services across the region including Morecambe Bay, Blackpool and Wigan.
We are looking for a dedicated and committed member to join the team to deliver excellent service across Lancashire.
You will develop and maintain effective working relationships with clinicians, mangers, and others within the Speciality Business Unit and with Trust wide service users. In the role, you’ll work across the Speciality Business Unit and the Trust and contribute to the delivery of performance targets for services as appropriate.
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Acts as a role model, presenting a positive image of self, team and the organisation
Provide line management support to admin teams to ensure appropriate level of service and deal with line management issues.
Ensure environment is safe, well equipped and complaint with Health and Safety standards.
For more information please download the job description and person specification

Please refer the Job description for details