Personal Banker

at  Randstad

Personal Banker
We are currently hiring a Personal Banker for an award winning bank who operate nationally across Australia. The role is based in Ascot, Brisbane close to many forms of public transport! So if this sounds like the perfect opportunity for you to progress in the financial industry, apply now!
Your new role
As a Personal Banker (Level 3) you will work as part of a close knit team and report directly to the Branch Manager. In this role you will be responsible for providing excellent levels of customer service and educating and cross-selling the bank’s products and services, both face to face and over the phone. If customer service is your passion, this is the perfect fit for you!

Some of your responsibilities will include:

• Providing high levels of customer service both face to face and via phone.
• Assist members and prospective members with all personal lending enquiries
• Data-entry, documentation preparation, ordering valuations and completing credit checks
• Effectively managing membership needs and general enquiries
• Opening and closing of customer accounts

• Educating members on a variety of services you are able to offerAct as an escalation point to resolve member queries and complaints.

Your skills and experience

• Previous Lending experience - credit cards, personal loans or home loans (not essential but an added bonus)
• Branch experience (added plus)
• Excellent communication skills and positive attitude
• High attention to detail
• Ability to cross sell and educate customers on products and services

• Effective listeningProblem solving ability

Your benefits / What you’ll get in return

• Opportunity to work for an award winning bank
• Career development initiatives
• Leave benefits - personal leave, birthday leave, compassionate leave, community service leave and unpaid leave.
• Up to 14 weeks paid parental leave for primary caregivers and 2 weeks for non-primary caregivers.

• Wellbeing initiativesDiscounted products

• You will love working with them!
  Your next step
  Does this sound like something you are interested in? If the answer is ‘Yes’ then we would love
  to hear from you! (To launch your career) Simply click ‘Apply’ now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on ella.murraygolden@randstad.com.au or on 0426 686 033.
  At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• Providing high levels of customer service both face to face and via phone.
• Assist members and prospective members with all personal lending enquiries
• Data-entry, documentation preparation, ordering valuations and completing credit checks
• Effectively managing membership needs and general enquiries
• Opening and closing of customer accounts
• Educating members on a variety of services you are able to offerAct as an escalation point to resolve member queries and complaints