Personal Business Manager

at  ANZ Banking Group

Req ID: 63275
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Timaru
Mō te tūranga - About the role
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
The Personal Business Manager role is crucial to making this happen. The role is responsible for providing market leading service that meets the financial needs of Business Banking customers. This includes the experience of the small business banking customer, following the customer interaction and credit process that establishes what financial solutions the customer needs, and recommending then delivering the solutions. The role is also accountable to acquire, retain and grow profitable relationships through each interaction.

• Effectively manage referrals & ensure timely turn-around of customer requests / enquiries
• Grow the business through, new client acquisition and contribute to regional performance objectives through meeting customer needs with ANZ solutions
• Support and/or suggest opportunities to improve processes for greater customer experience.
• Work with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needs
• Ensure disclosure and compliance requirements for sales, credit and customer complaints are met
  Role Location: Timaru
  Role Type: Full Time, Permanent
  Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior experience in developing strong relationships in a customer focused role
• Knowledgeable of bank policies, procedures and systems
• Significant experience in financial services
• Home Lending experience
• Excellent communication skills both written and oral
• A positive attitude with a growth mindset

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
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Te Rā Ōtinga - Job Posting End Date
19/04/2024, 11.59p