Personal Shopper

at  Al Tayer Group

ABOUT US

As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

EDUCATION/CERTIFICATION AND CONTINUED EDUCATION

• High School or “O” Levels

YEARS OF EXPERIENCE

• 5-6 years retails sales or customer service experience with luxury brands

KNOWLEDGE & SKILLS

• Must be client focused and take initiate to resolve the problems
• Take initiative to seek out responsibilities and follows through on all projects and tasks
• Must have product & brand knowledge
• Has excellent grooming & styling skills
• Must posses strong organizational skills
• Must demonstrate attention to details
• Has the ability to continue client relationship

ABOUT THE ROLE

We are looking for an exceptional personal shopping assistant to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise customer satisfaction and customer loyalty.

FUNCTIONAL ROLES & RESPONSIBILITIES

• Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
• Analyse consumer behavior and provide superior standards of customer service with an individual using a distinct personalised approach.
• Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
• Provide feedback to buyers on customer preferences
• Maintain confidentiality of customers’ personal information and assure the information will be solely utilised for the store.
• Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.
• Develop, grow and establish relationships with customers resulting in the growth of the Personal Shopping customer database.
• Keep abreast of the market trends and competitor activities at all times