Personnel Assistant I

at  Chenega Corporation

NAPLES, ITALY

Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The Personnel Assistant I shall support the Navy Personnel Command by verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards, and performing DEERS updates in support of the Personnel Support Detachment in Sigonella, Italy.

Responsibilities:

• Determine eligibility, issuing, and retrieving/returning CACs as applicable and issuing and retrieving/destroying non-CAC ID Cards as applicable.
• Verify and issue CACs to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure inputted data for accuracy and correctness.
• Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.
• Answers telephone inquiries.
• Return all failed or retrieved CACs to DMDC promptly.
• Ensure all non-DEERS CAC updates are performed accurately and efficiently.
• Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.
• Ensure that DEERS/recruit DEERS updates are performed as soon as possible.
• Verify and update customer personnel data IAW DoD, OPNAV, BUPERS, the most current RAPIDS Users Guide, and other references, instructions, directives, and policies.
• Update DEERS information IAW the RAPIDS User Guide, BUPERS INST 1750.10C, and the DoDI 1000.13.
• Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
• Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
• Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.
• Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Trusted Associate Sponsorship System (TASS).
• Verbally encourage all customers to submit feedback and ensure all customers are provided with URLs, phone numbers, and other necessary information to access the program’s customer feedback systems through ICE.
• Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).
• Complete annual company and customer training requirements.
• Record labor hours daily.
• Other duties as assigned.

Qualifications:

• High school diploma or GED required.
• 1+ years of experience in a customer service environment.
• Human Resource (HR) background in any of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation. Substitutions for HR background can be from a similar experience in any private sector or other federal agency.
• An Interim Secret is required before starting.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must have the ability to obtain and maintain a Secret clearance for the lifecycle of the project.
• Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken regarding military members’ entitlements, allowances, and collections.
• Working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used in office settings to prepare material correctly.
• Working knowledge of standard office equipment, like computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems to perform a substantial range of office automation support.
• Ability to multi-task in a high-stress, performance-based environment.
• Ability to establish priorities and meet established deadlines.
• Ability to travel locally up to 10% as required.

• Determine eligibility, issuing, and retrieving/returning CACs as applicable and issuing and retrieving/destroying non-CAC ID Cards as applicable.
• Verify and issue CACs to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure inputted data for accuracy and correctness.
• Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.
• Answers telephone inquiries.
• Return all failed or retrieved CACs to DMDC promptly.
• Ensure all non-DEERS CAC updates are performed accurately and efficiently.
• Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.
• Ensure that DEERS/recruit DEERS updates are performed as soon as possible.
• Verify and update customer personnel data IAW DoD, OPNAV, BUPERS, the most current RAPIDS Users Guide, and other references, instructions, directives, and policies.
• Update DEERS information IAW the RAPIDS User Guide, BUPERS INST 1750.10C, and the DoDI 1000.13.
• Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
• Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
• Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.
• Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Trusted Associate Sponsorship System (TASS).
• Verbally encourage all customers to submit feedback and ensure all customers are provided with URLs, phone numbers, and other necessary information to access the program’s customer feedback systems through ICE.
• Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).
• Complete annual company and customer training requirements.
• Record labor hours daily.
• Other duties as assigned