Pharmacy Experience Specialist

at  Pillway

Overview: Pillway Pharmacy is in search of a dedicated and innovative Pharmacy Experience Specialist to join our team in Brampton, Ontario. This role is designed for a passionate individual who aims to redefine and elevate the patient experience within the pharmacy sector. The ideal candidate will be instrumental in facilitating a welcoming onboarding process, guiding patients through their prescription transfer, and ensuring all interactions are informative, empathetic, and aligned with our commitment to exceptional service.

QUALIFICATIONS:

• Proven customer service experience, preferably within a healthcare or pharmacy environment.
• Exceptional communication skills, capable of explaining complex information in a clear and empathetic manner.
• A patient-first approach, characterized by a deep understanding of and empathy for patient needs.
• Adaptability in learning and using new technologies, with the majority of patient interactions occurring online.
• Familiarity with Kroll Pharmacy Management System (PMS) is desirable, not required.
• Proficiency in using customer service platforms and technologies.
• Strong commitment to patient privacy and adherence to PHIPA guidelines.

• Enhanced Patient Onboarding: Conduct engaging and informative onboarding sessions for new patients, clearly outlining our services and the benefits of transferring their prescriptions to Pillway Pharmacy.
• Verification and Support Calls: Ensure the accuracy of patient information and prescription details through meticulous verification calls, providing reassurance and support throughout the process.
• Dynamic Communication: Serve as the primary point of contact for patient inquiries across digital platforms, delivering solutions that are both timely and empathetic, to foster a high level of patient satisfaction.
• Benefits Communication: Articulate the unique advantages of choosing Pillway Pharmacy, helping patients to understand how our services can cater to their healthcare needs effectively.
• Seamless Prescription Transfer Assistance: Offer comprehensive support during the prescription transfer process, addressing any concerns to ensure a smooth and hassle-free experience for the patient.
• Feedback and Continuous Improvement: Actively seek and utilize patient feedback to drive continuous improvements in our service delivery.