Physiotherapy Administrator

at  Dorset HealthCare University NHS Foundation Trust

This part time role is for two staff members with the hours to be split. This will be working within the DMSK Physiotherapy Team and based at the Yeatman Community Hospital, Sherborne or Victoria Hospital, Wimborne where you will meet and greet patients, answer telephones to both patients and staff, register new patient referrals, arrange patient appointments and deal with any queries that may arise.
There may be times when you will be required to travel to other sites.
This role requires the candidate to be face to face onsite with the occasional, infrequent, ability to work virtually.
To complete clerical and administrative tasks as directed by the line manager which may include the following duties.
Assist the Physiotherapists onsite where required.
Covering reception and working with the Outpatient Reception Team when patients arrive for their apppointment.
Answering telephones to patients and staff
Registering of new patients onto SystmOne
The Physiotherapy Team has 14 administrators and covers the whole of the County. The team are in contact throughout the day via Microsoft Teams and each year an Away Day is arranged to build the relationship within the Team. The Team work extremely hard to deliver a high quality service.
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.ne

Please refer the Job description for details