Planner

at  WesTrac

Posted Date: 24 May 2024
Location:Sydney, NSW, AU
At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac’s own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

EXPERIENCE AND KNOWLEDGE

• Mechanical knowledge
• Previous planning experience is highly regarded
• Strong written and verbal communication skills
• Advanced time management and organisational skills with the ability to manage fluctuating workloads and priorities
• Excellent customer service skills with the ability to build and maintain successful working relationships
• Demonstrated ability to problem solve and offer solutions
• Ability to work successfully within a team and autonomously

ABOUT THE ROLE

Reporting to the Field Service Branch Manager you will be responsible for maintaining effective communication with internal and external stakeholders regarding job requirements, parts requirements, job and technician status, seeking feedback and providing follow-up post completion of job.
The role supports the Branch Manager and relevant Supervisors through scheduling and demand planning reports to ensure peaks and troughs can be managed effectively. This role will facilitate better velocity and reduced cost, while having a positive impact on customer satisfaction.
You will have a proactive approach to your work with demonstrated experience working in high performing teams and have a methodical approach to problem solving. The team at WesTrac encourages growth and development of our staff and this is an outstanding opportunity to grow and develop your career with a globally recognised Caterpillar dealership.

KEY RESPONSIBILITIES

• Responsible for using proactive methods of data collection, analysis and tracking to schedule and plan work volumes in accordance with resources and agreed timeframes
• Provide a superior level of service to internal and external stakeholders through communication of customer requirements to the workshop, and status updates to customer
• Supporting the Branch Manager and relevant Supervisors through scheduling and demand planning reports to ensure peaks and troughs can be managed effectively