Plasma Center Manager

at  Ruhr Plasma

Tasks
Job

Description

• Develop objectives for the

center’s day-to-day activities.

• Conduct effective resource

planning to maximize the productivity of resources (people, technology, etc.).

• Supervision of Plasma Collection

duties and proper documentation.

• Collect and analyze the center

statistics (trend of sales, operating costs, etc.).

• Assume responsibility for

budgeting and tracking expenses.

• Hire, coach, and provide training

to personnel to maintain high customer service standards.

• Evaluate performance with key

metrics

• Prepare reports for local office
• Manage the daily running of the

center, including sourcing equipment, effective resource planning, and applying

center strategies and operations.

• Undertake needs assessments,

performance reviews, and cost/benefit analyses.

• Set/meet performance targets for

efficiency, sales, and quality.

• Ensure all relevant

communications and data are updated and recorded.

• Advise clients on products and

services available.

• Liaise with supervisors, team

leaders, operatives, and third parties to gather information and resolve

issues.

• Maintain up-to-date knowledge of

industry developments and involvement in networks.

• Coordinate staff recruitment and

write job adverts.

• Review the performance of staff,

identify training needs and plan training sessions.

• Handle the most complex customer

complaints or inquiries.

• Organize shift patterns and the

number of staff required to meet demand.

• Coach, motivate, and retain

staff.

• Coordinate bonus, reward, and

incentive schemes.

• Forecast and analyze data against

budget figures on a weekly and/or monthly basis.
Requirements

Requirements

• Proven experience as a plasma

center manager or similar positions.

• Experience in customer service is

required.

• Knowledge of performance

evaluation and customer service metrics.

• Solid understanding of reporting

and budgeting procedures.

• Experience in basic financial

analysis (cost-effectiveness, cost-benefit, etc.).

• Outstanding communication and

interpersonal skills.

• Excellent organizational and

leadership skills with problem-solving ability.

• Positive and patient.
• Ability to multitask and remain

calm under pressure, especially during peak hours or intense situations.

• Knowledge of management

principles and familiarity with company products, services, and policies.

• Fluent in both language of

English and German (reading and writing).
•

Proficient in Microsoft Office (Excel, Word, and Outlook)

• Men is

preferre

• Collect and analyze the cente