Platform and Capabilities Leader

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Robust platforms and capabilities are foundational as a driving force in modern sales, empowering high-performing companies to achieve better results and drive growth. By empowering bankers with best-in-class tools (digital capabilities, technology and operational offerings, workforce planning models, leads/alerts), the leader will streamline processes, enhance productivity, and deliver exceptional customer experiences. This aligns to the Branch and Small Business Banking priority to modernize by specifically “leveraging innovative digital tools and resources.”

BASIC QUALIFICATIONS

• Bachelor’s or Master’s degree, or equivalent work experience.
• 10 or more years of banking or other relevant experience.
• Five or more years of management experience.

PREFERRED SKILLS/EXPERIENCE

• Well-developed leadership abilities and strategic management skills.
• Knowledge of unit(s) and relation to industry.
• Effective verbal and written communication skills.
• Strong analytical, decision-making and problem-solving skills.
• Considerable tact, diplomacy and people skills.
• Ability to influence the execution of highly complex or specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

ESSENTIAL FUNCTIONS

Digital Engagement:

• Ensure branch leaders and frontline colleagues are digitally fluent so they can integrate digital features into conversation in support of customer needs & financial products to level-up the relevant next step of engagement, primacy, or depth.
• Own, drive, and evaluate key metrics which align directly to Consumer & Business Banking’s core priority of delivering a “Digital + Human” approach.
• Represent the Branch and Small Business organization as the primary interface with Corporate Digital Office and influence decisions.

Technology and Operations:

• Manage project execution against the priorities set by the Technology and Operations teams.
• Represent the Branch and Small Business organization as the primary interface with Technology and Operations teams at senior executive levels.
• Partner with Technology and Operations to design a tech stack by streamlining the workflow needs of customer-facing roles and providing customizable building blocks that are user centric.
• Maintain user-centric enablement, workflow design and documentation, and vendor management to prioritize software enhancements.
• Lead the design, build-out, implementation, and ongoing maintenance/iteration of a Customer Relationship solution.

Workforce Planning:

• Centrally lead branch leadership in understanding how to position people in the right place, at the right time, doing the right activities through intentional planning and branch choreography across the branch network to serve the needs of our clients.
• Calibrate workforce models against financial plans.
• Own and manage the Workforce Planning software used for branch scheduling (including maintenance, configurations, new releases, API integrations).

Alerts and Leads:

• Lead a comprehensive customer data and predictive analytics approach in partnership with EAA to ensure sales teams can make informed choices about where to invest their efforts.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la