Platform Architect

at  Queens University

Platform Architect
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary

A BRIEF OVERVIEW

Are you ready to be a driving force in transforming how our constituents interact with Queen’s University? Join Queen’s IT Services as a Platform Architect and make a profound impact on the future of constituent engagement or in the protection of Queen’s digital assets. We are currently hiring a Platform Architect to support our Enterprise CRM (ECRM) rollout.
The Platform Architect plays a pivotal role within the ECRM Team, serving as a crucial asset to both our business and technological stakeholders. As an integral member of the team, you will offer direction, insights, and mentorship, drawing upon your extensive expertise in application management and large-scale platform implementations/operations to help grow our ECRM platform while supporting student engagement and experience.
The Enterprise CRM integrated platform includes industry leading technologies such as Salesforce Education Cloud, Salesforce Marketing Cloud, Sprout Social, Microsoft PowerBI, and Microsoft Azure. Capabilities continue to expand and include Self Service Student Portals, Recruitment and Admissions. You will have both the opportunity and requirement to continue to develop your skills within a leading Higher Ed ecosystem.
This position provides a wide spectrum of design support to create or modify a platform including researching and promoting an understanding of business requirements and proposed technological solutions, and facilitating decision-making. This position oversees the development of platforms, including the creation and integration of dashboards, workflows, third-party integrations, and custom applications.
This position plans, develops, and oversees all technical tasks for configuration and implementation of out-of-the-box platform components. This position also provides subject matter expertise and support to diagnose, support, and resolve platform issues. The Platform Architect will collaborate closely with cross-functional teams to develop technical strategy and best practices in alignment with the ECRM Roadmap. You will be part of the discovery and implementation of new features such as AI enabled Data Cloud and the opportunity to make a difference.
By joining the IT Services team at Queen’s University, you’ll immerse yourself in a vibrant community dedicated to continuous learning and professional growth. If you’re excited about leveraging your business analysis skills to tackle the challenges of the digital age and want to make a lasting impact on our community, we invite you to embark on this journey with us!
Job Description

REQUIRED EDUCATION

• Four-Year Bachelor Degree or equivalent in computer science preferred. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

REQUIRED EXPERIENCE

• More than 5 years of experience.
• Experience in cloud computing environment considered an asset (e.g., Platform-as-a-service (PAAS), Infrastructure-as-a-service (IAAS), Software-as-a-service (SAAS), etc.).
• Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).

JOB KNOWLEDGE AND REQUIREMENTS

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or significant work experience.
• Provide expert advice, guidance and consultation on highly complex issues and/or where the outcome may be contentious.
• Interaction with others requires highly developed interpersonal skills to effectively persuade, negotiate, counsel, and/or consult.
• Adapt messages to meet the different needs of different audiences.
• Prioritize and distribute work to deliver objectives on time and to the highest standard.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Lead team and project meetings and develop team/unit and departmental project plans.
• Lead procedural or technological change within a unit or across broader university functions.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Anticipate complex challenges to ensure activities are completed on time.
• Effectively leverage relevant data as input to making decisions.
• Appropriately assess risks before making a decision.
• Comprehensive understanding of what sexual violence, harassment and discrimination are, and their varying effects on diverse members of the community.
• Question and take appropriate steps to address attitudes, macroaggressions and other behaviours which are discriminatory. Acknowledges and respects diverse cultural traditions, abilities and beliefs.
  Employment Equity and Accessibility Statement
  The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
  The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

• Provides a wide spectrum of design support to create or modify a platform including researching and promoting an understanding of business requirements and proposed technological solutions, and facilitating decision-making.
• Oversees the development of platforms, including the creation and integration of dashboards, workflows, third-party integrations, and custom applications.
• Oversees the implementation and testing of new platform solutions.
• Oversees ongoing platform administration, maintenance, configuration, integrations, upgrades, and release management.
• Plans, develops, and oversees all technical tasks for configuration and implementation of out-of-the-box platform components.
• Provides subject matter expertise and support to diagnose, support, and resolve platform issues.
• Oversees and develops design documentation for platform solutions.
• Other duties as required in support of the department and/or unit.