Platform & Customer Success Manager

at  prestatech

Description
We are an AI-powered credit intelligence platform that helps banks, lending platforms, UTP asset managers and brokers taking fast and informed credit decisions for both consumers and SMEs. We combine intelligent document automation and anti-fraud algorithms with the granularity of bank account and financial data to automate the credit analysis and the decision-making process. Prestatech currently serves the Italian, German and UK markets.
At prestatech we are dedicated to bring the most effective approaches and technologies to the financial system and for doing so, we do believe that R&D is key. With us, you would be joining a flexible and dynamic team to improve our innovative tech stack, so you will have plenty of opportunities to leave the mark on our business.
We are on the lookout for a highly skilled and motivated Platform Manager to join our team. As a Platform Manager, you will lead our customer success initiatives and manage our application operations, ensuring seamless service desk management and efficient coordination among our technical and product teams. Your role is critical in managing processes and interactions with all relevant stakeholders (clients, prospects and internal teams).

Lead and enhance our customer success operations, ensuring high levels of satisfaction and engagement. Understand incidents and problems, communicating them effectively to relevant stakeholders Develop a deep understanding of our digital solutions, maintaining full control and interaction with the products we offer to clients Coordinate with all team members to ensure smooth execution of the operations related to our product and services Provide weekly and monthly status reports on operations and performance metrics
Requirements Proven experience in a similar role, preferably in a fintech or technology-driven environment. Excellent understanding and control of digital solutions and platforms. Strong problem-solving skills and the ability to manage multiple tasks efficiently. Exceptional communication skills, both written and verbal. Ability to audit and provide constructive feedback to team members. Experience in incident management and SLA compliance. Ability to report detailed reports and present them to stakeholders Knowledge of Jira and Confluence will be a plus Excellent in verbal and written command of English and Italian
Benefits excellent compensation and benefits package a career path that allows you to take yourself to the next level annual training budget to help you grow and develop flexible working arrangements for a great work-life balance a full-serviced office in Isola area
Prestatech actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 25 employees from more than 15 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives