Platform & Service Manager

at  Aptitude Software

ABOUT US

At Aptitude we love complexity.
We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence, and control they need to drive growth and achieve their ambitions.
Aptitude has served the offices of finance for over 20 years, delivering financial control and insights to empower our clients to achieve their strategies and ambitions. We are currently serving over 75 CFOs whose organisations generate a combined revenue of over $1 Trillion.
We are proud of our growing team of smart, motivated and passionate people, and believe diverse experiences and perspectives build stronger teams and better solutions.
Headquartered in London, we have seven office locations around the world with clients across four continents.

The Platform & Service Manager will lead an engineering team with the platform-centric focus ensuring the reliability of the service. The role requires a robust comprehension of DevOps and SRE methodologies, coupled with a proven history of resolving live production issues and devising strategies to mitigate them. As a leader, they will mentor and guide their team members, assisting them in achieving service objectives and building career paths. This role will not only oversee the service but also foster collaboration with other teams within Aptitude Software. They will build strong and collaborative relationships with other stakeholders including first and second line support, professional services, architecture and the application teams.

Platform & Service Manager acting as the Service Owner will:

• ensure implementation of key site reliability practices: availability, latency, performance, efficiency, monitoring, capacity planning and emergency response
• Develop and align key performance indicators to achieve the organization’s mission,
• Oversee the prioritization and planning of engineering deliverables, including delivery of technical roadmap defined by Platform Technical Manager,
• implement structured engineering and operations processes including release management,
• guide the team in daily platform practices, ensuring proper team focus on priorities, achievements, and deliverables,
• optimize velocity and efficiency of delivery, and drive continuous improvement,
• ensure implementation of risk management and security policies in collaboration with Information Security and Architecture & Service Security teams
• ensure cloud budget management in collaboration with FinOps practice,
• ensure implementation of shared company SRE and DevOps principles, practices and process defined by Architecture & Technology and DevOps Guild.
• Drive a continuous improvement culture to identify opportunities to automate and prevent service issues.

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.