Platform Training Manager and Business Analyst - EU Commercial IT

at  Ascendis Pharma

On-siteHellerup, Capital Region of Denmark, DenmarkSite Management, HR & IT, Global ITFull time
Description
Are you passionate about Commercial in the pharmaceutical industry and how we can use technology to improve outcome? Do you have experience within Veeva CRM, Salesforce marketing and other commercial solutions?
If so, now is your chance to join Ascendis Pharma as our new Training lead and Business Analyst in Commercial IT with focus on our European markets.
Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, Germany, the United States, UK, Italy, France, and Spain.
We are applying our TransCon technology to build a leading, fully integrated biopharmaceutical company focused on making a meaningful difference in patients’ lives. Guided by our core values of patients, science, and passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs. Today, we have a growing pipeline of prodrug therapies in development, each designed to be a best-in-class therapy.
We are seeking a passionate Platform training manager and Business Analyst to join our growing team. As a key member of the Ascendis Pharma team, you will play a crucial role in optimizing Ascendis field-based users’ adoption of our digital tools in Europe as well as actively provide input to and participate in requirements gathering, implementation and support of new and existing tools.
This is an exciting opportunity to work in a fast-paced environment, collaborate with cross-functional, global teams working together to achieve extraordinary results.
You will be joining the Commercial IT team in Europe consisting of 3 colleagues, and report directly to Lene Larsen, People Leader who is based in Hellerup, Denmark. You will be based in our HQ in Hellerup, Denmark.

QUALIFICATIONS AND SKILLS:

You hold a relevant academic degree – preferably a Bachelor within IT, Communication, or something different but relatable to the role – and min 3 years of experience within Training and Change management in IT solutions and tools.

Ensure a high-level adoption of digital tools and compliance with managerial goals to improve sales productivity.
Train end-users in the country affiliates, follow up on system usage and roll-out additional training to support desired behavior.
Engage with multi-tier support to identify and fill gaps in support materials like FAQs to increase speed to issue resolution.
Understand sales cycles in the individual countries and tailor training needs to the specific country context.
Develop, maintain, and execute end-to-end manageable training frameworks.
Foster a culture of continuous improvement.
Capture requirements for existing tools and ensure feedback to your team for product roadmaps.