PMO/L1 Support Engineer

at  Luxoft

PROJECT DESCRIPTION

You will be joining AM12 Service Risk Management Team responsible for control across the organization and remediating any risk issues. The team consists of 12 people, but you will be closely working with the smaller team of 3 other control specialists.

SKILLS

Must have
ideally 1-2 year experience with IT or IT-related projects, preferably with L1 support.
proficient with Microsoft o365 suite - specifically focused on Excel, Outlook, etc.;
great attention to detail and the ability to problem solve;
ability to solve issues, good at problem statement analysis and solution design thinking;
knowledge of SQL basics.
track record of influencing senior IT stakeholders and business partners;
confident communicator that can explain technology to non-technical audiences;
capable of understanding stakeholder needs and translating this into products and services.
Nice to have
Power BI

ticket management;
ticket analysis and tracking any repeated violators;
reporting any issues;
granting downloading rights;