Podcaster Support I
at Libsyn
Remote, Oregon, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Sep, 2024 | USD 62000 Annual | 07 Jun, 2024 | 2 year(s) or above | Zendesk,Communication Skills,Macos,Audio Recording,Media Formats,Mp3,Xml,Css,Knowledge Base,Editing,Encoding,Spotify,Ticketing Systems,Html | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB SUMMARY:
Provides support to our customers across our podcast hosting and monetization platforms. Helping our customers attain their goals in podcasting, providing advice on getting the most out of our products and educating them on best practices. Conveying technical information in digestible language for non-technical users. Working to better our support team as a whole to provide the best customer support experience we can.
REQUIRED SKILLS AND ABILITIES:
- Excellent written and verbal communication skills
- The ability to translate technical information in an accessible manner to non-technical users
- A strong desire to learn and understand the products and share that knowledge
- Identify and accurately diagnose technical issues
- Strong problem solving skills, especially when dealing with limited information based on customer input
- Experience working in Zendesk or similar ticketing systems
- Basic understanding of DNS, HTML, CSS and XML
- Experience with either Windows or MacOS
- Familiarity with popular podcast client applications (Apple Podcasts, Spotify, Google Podcasts, etc)
PREFERRED SKILLS AND ABILITIES:
- Experience installing and configuring WordPress websites
- Audio recording, editing and encoding experience
- Familiarity with various media formats: MP3, M4A, JPG, PNG, MP4
- Ability to design and implement escalation policies and procedures
- Experience writing documentation for internal knowledge base
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s Degree or 2+ years of experience in a related position
Responsibilities:
- Being an active member of our support team, answering customer questions that come in through multiple channels (email, social media & live chat)
- Supporting podcasters across our various products (Libsyn, MyLibsyn & Glow)
- Helping our customers make the best use of our products
- Educating customers on best practices within the industry
- Interfacing with related 3rd party services that our customers use (Apple Podcasts, Spotify, etc)
- Troubleshooting easy-to-medium complexity issues and escalating tickets, as needed
- Working in a collaborative environment and striving to make the team better
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
A related position
Proficient
1
Remote, USA
