Policy Administration Clerk (Crop Insurance)

at  Sanlam

CAREER OPPORTUNITY

A career opportunity for a self-motivated person as a Policy Administration Clerk exists in Santam Agriculture Crop within Operations in Bloemfontein

JOB DESCRIPTION

• Validation and processing of policies.
• Processing of policy amendments swiftly and accurately on the system.
• Handling policy enquiries.
• Handling policy documentation.
• Performing general policy administration duties.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• 3 – 4 years Crop Insurance experience

SKILLS

• Computer literacy (MS Excel, Word, Outlook).
• Guidewire Crop System to issue policies
• Portal – MPCI reports
• Broker Portal – to assist brokers with their queries
• Crop Product knowledge
• Numeric skills
• Knowledge of policy conditions
• Knowledge of Crop Insurance and Procedures
• Good communication skills - Verbal and Written

• To ensure that policies are debited accurately, timeously and are being verified
• Responsible for executing policy amendments on the debited policies via Inspection reports and/or MPCI reports.
• Distribution of amended policy documents to the Area Managers and the Brokers.
• Provide training and support to Area Managers and Brokers.
• Finalise incomplete policies and attend to underwriting issues.
• Daily interaction with Area Managers, Intermediaries, and other departments in the SBU
• Action on the error reports for correction on policies and to ensure that there is no duplication of insurance.
• Handling and follow-up of enquiries – telephonic, electronic and in writing
• Handling of Inspection reports and MPCI reports
• Logging of incidents for system errors
• Compiling and update of manuals on policy system
• Collection of signed policy documents from intermediaries.
• Handling and registration of cessions
• Handling of all policy system administrative duties.