Policy Administration Specialist

at  nib NZ

Let’s talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment@nib.com.au.
Let’s talk about this role
This 12 month contract as Policy Administration Specialist you will be responsible for providing outstanding customer service through ensuring the health of nib’s customer policies. This is done through effective, efficient and accurate processing of policyholder information.
You will initially provide administrative support to the team by effectively managing the workflow and key priorities of the business in an accurate and timely manner meeting KPI’s.
This role will see you transition into providing more technical support for complex policy and legislation enquiries and activities.

More specifically you will:

• Communicate, both written and verbal, with a variety of internal and external stakeholders, including customers and other Health Insurers)
• Ensure policy administration admin items are accurately fulfilled and any tasks that are required by the business are actioned
• Accurately and efficiently process customer policy information exceptions, manual customer policy information, and other related functions including Transfer Certificate Requests, Failed joins online, broker joins and amendments and Failed correspondence fulfilment.
• Accurately calculate Lifetime Health (LHC) refunds for members and provide detailed responses to members
• Accurately and efficiently action complex member policy information exceptions. Including remediating compliance issues that affect member’s policies

Let’s talk about you
You consider yourself a motivated self-starter with experience in a similar administration and/or data entry role. Your proven ability to multi-task in a high-pressured environment coupled with attention to detail and accuracy will ensure you are well placed for success in this role.

Furthermore, you will have:

• Proven capability in setting and achieving goals
• Efficient with computer systems
• Willingness to learn about the nib Policy Administration processing procedures
• Ability to break down the complex into understandable language for relevant stakeholders and members
• Well-developed listening and communication skills
• Deliver a high standard of customer service to both internal and external customers politely and courteously.
• Positive attitude and approach to work, with the ability to work autonomously
• Knowledge of the private health insurance industry, is desirable

Let’s talk about working at nib
Our hybrid working approach means our employees work outside of the office for most of the time.
Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health - whatever that looks like for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work

Please refer the Job description for details