Policy Escalation Specialist, Trust and Safety, YouTube

at  YouTube

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google’s sponsorship of a visa.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in content policy/review and anti-abuse or customer support operations.
• Ability to communicate in Urdu, Bengali, or Sinhalese fluently to review content in these languages.
• Ability to work non-standard, on-call rotation work hours, including weekends.

PREFERRED QUALIFICATIONS:

• Experience with SQL or spreadsheet software, and using data to drive strategy and business action.
• Experience with complex, cross-functional project management.
• Experience with quality and training processes.
• Ability to build relationships with cross-functional partners across geographies.
• Ability to work through ambiguity and succeed in a rapidly changing environment.
• Excellent problem solving skills.

• Manage escalations as part of the APAC Headquarters team in the Trust and Safety organization.
• Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems. Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up for any items identified.
• Analyze, identify, prioritize, and deliver operational improvement opportunities. Identify, articulate, and quantify the impact of required tools changes to deliver on these opportunities.
• Partner with Policy, Engineering, Vendor Operations, and Analytics teams to define the best plan and implement fast.
• Review and manage escalations from graphic and controversial video content in line with YouTube Community Guidelines.
  Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form