port agent

at  TECK YUAN PTE LTD

• What you will be doing:
• Coordination with Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.
• Respond and follow up on customer enquiries.
• Ensure that all appointments are handled without delay and assigned correctly to responsible for service execution
• Ensure advance funding is remitted correctly to local agent’s bank
• Ensure pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call.
• Coordinate port calls and services effectively, including proper monitoring of the vessel and attendance to any change requests in compliance with Ships Agency Standard Operating Procedures
• Monitor and record expenses that arise during vessels’ port call.
• For global port calls, monitor the execution of the port call and work closely with Operations to ensure that we meet customers’ expectations
• Ensure Cash-in-Transit (Cash to Master) seamless transaction
• Suggest process improvements based on efficiency, productivity or cost effectiveness gains.
• Register and follow up complaints/non-compliances through improvement processes
• Attend business review meetings with customers as required and interact with the relevant stakeholders

Please refer the Job description for details