Portfolio Manager - Sunshine Coast

at  Endeavour Foundation

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple – make possibility a reality.

HIGHLIGHTING THE IMPORTANCE OF THIS ROLE

We have an exciting opportunity for an experienced Portfolio Manager to lead our Home services in the Sunshine Coast region. You will guide your teams in assisting clients according to their NDIS plans and goals, with our services operating 24 hours a day, 7 days per week. This key role involves not only overseeing operations but also guiding and motivating a dedicated team. This is a 6 month, fixed term, full time opportunity, offering a chance to make a lasting impact on our community and foster growth within your team.
You will create and maintain a person-centred team environment where your team will identify and solve problems to ensure that the people we are supporting are living their best lives and fulfilling their personal and other goals.

Other duties will include:

• Maintaining knowledge of Endeavour Foundation’s full suite of service offerings and implement strategies to identify and maximise opportunities to increase revenue and profitability.
• Leading, guiding and supporting direct reports in the resolution of escalations and concerns from families/carers/advocates.
• Developing and retaining a qualified workforce within the Portfolio to ensure teams are committed to person-centric supports, social inclusion, and establishing a professional relationship with individuals.
• Building the portfolio as a centre of excellence in the provision of disability accommodation services.
• Encouraging innovative and integrated approaches to improving the quality of service and streamlining work processes.

WHAT YOU WILL BRING TO THE ROLE

• Minimum qualification of a bachelor’s degree in human services or related field.
• Demonstrated knowledge and understanding of the National Standards Disability Services and Quality & Safeguarding Framework, funding and organisational structure.
• Minimum 2 years proven experience successfully managing a diverse team.
• Demonstrated experience in coaching individuals to provide person centred supports, including to people with complex requirements to achieve set outcomes and desired behaviours within the workplace.
• Experience with successfully managing site-based services within a related industry, such as the Disability Sector.
• Outstanding phone manner and ability to be contactable in emergency/crisis situations within standard business operating hours.
• A current driver’s licence and a reliable vehicle with comprehensive insurance as local travel will be required.