Portuguese Speaker -Client Engagement Executive

at  Hantec Markets Holdings Limited

Portuguese Speaker -Client Engagement Executive
We are currently looking for an experienced, responsible and skilled Portuguese Speaker -Client Engagement Executive to join our team in Dubai.
About Hantec
Having a global presence and embracing a diverse range of nationalities, our company warmly welcomes you. We take pride in our diversity, cultivating a vibrant working environment, and nurturing continuous growth. Alongside our outstanding leadership, we embrace an open-door policy, fostering a welcoming and trustworthy environment where everyone’s input is valued. The opportunities for career advancement are endless, and your unique contributions will enhance our collective strength.
We are a regulated London-based financial brokerage firm, and our global reach extends to 12 countries, with ongoing growth initiatives. Our mission since 1990 has been to deliver an unparalleled trading experience that adheres to fairness and transparency in every aspect; an environment that allows our clients to gain knowledge, evolve, and trade securely.
About the role
The Client Engagement Executive will be responsible for providing excellent and tailored support to Hantec Markets clients, with a strong focus on client conversion, engaging with new clients, and motivating them to fund and trade with us. This role requires an individual who can manage multiple client relationships, prioritize tasks effectively, and communicate client needs to internal teams.

Key Responsibilities:

• Client Engagement and Support:
• Engage with existing clients to encourage account funding.
• Serve as the primary point of contact for clients, managing and prioritizing their requests.
• Ensure effective communication between clients and internal teams.
• Foster and maintain long-term client relationships.
• Client Conversion and Onboarding:
• Engage with prospects to convert them into funded clients.
• Serve as a liaison between clients and the Client Relations team.
• Facilitate communication and assist with issues related to initially submitted documents.
• Provide support to ensure fast and smooth customer onboarding.
• Collaboration and Communication:
• Collaborate with the marketing team to engage with clients on a quarterly basis.
• Understand client requirements and communicate them to relevant internal stakeholders.
• Maintain a positive and proactive approach in all client interactions.

Competencies and Skills:

• Strong communication skills, both verbal and written.
• Ability to manage and prioritize multiple client requests.
• Excellent interpersonal skills to build and maintain client relationships.
• Proactive problem-solving skills.
• Strong organizational and multitasking abilities.

Personality Traits:

• Hard worker with a positive attitude.
• Strong communicator with a client-focused mindset.
• Enthusiastic and motivated to achieve client satisfaction.

Education and Qualifications:

• Bachelor’s degree in a relevant field.

Language Requirements:

• Native in Portuguese.
• Fluent in English.
• Basic proficiency in Spanish.

What Hantec offers in return:

• Salary range 8,000 AED -10,000 AED depending on experience.
• Annual leave - 30 calendar days per annum
• Medical Insurance
• Annual air ticket to your homeland after one year of service
• Inclusion in the annual discretionary bonus pool
• Exceptional team building and corporate celebrations
• Volunteering Time off Program
• Employee of the Quarter Program - with Certification and Prize
• An opportunity to grow and establish a long-term career

Job ID 111

• Client Engagement and Support:
• Engage with existing clients to encourage account funding.
• Serve as the primary point of contact for clients, managing and prioritizing their requests.
• Ensure effective communication between clients and internal teams.
• Foster and maintain long-term client relationships.
• Client Conversion and Onboarding:
• Engage with prospects to convert them into funded clients.
• Serve as a liaison between clients and the Client Relations team.
• Facilitate communication and assist with issues related to initially submitted documents.
• Provide support to ensure fast and smooth customer onboarding.
• Collaboration and Communication:
• Collaborate with the marketing team to engage with clients on a quarterly basis.
• Understand client requirements and communicate them to relevant internal stakeholders.
• Maintain a positive and proactive approach in all client interactions