Post Office Counter Manager

at  WHSmith

As a Post Office Counter Manager in our Durham Store, we want you to put your ’stamp’ (pun intended) on your Post Office within a WH Smith store. You’ll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items. We want you and our colleagues to be proud that we’re a part of our customers’ journey through life, from our digital passport service and pre-paid money cards for first holidays, to a hand-written letter telling someone they come first.

WHAT BEING A POST OFFICE COUNTER MANAGER IS ALL ABOUT:

• Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
• Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
• Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
• Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity
• Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
• Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures

ABOUT US:

WHSmith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers’ hearts for 230 years. But this doesn’t mean that we’re resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

Please refer the Job description for details