Practice Liaison (12 month contract)

at  Magentus

SHORT SUMMARY:

Reporting to the Customer Training Team Leader, the Practice Liaison is responsible for coordinating and scheduling all implementation onboarding and training activities, focused on the delivery of operational excellence and customer satisfaction through every interaction.

WHAT QUALIFICATIONS AND EXPERIENCE DO I NEED:

• Demonstrated ability to manage multiple priorities in a time-critical and fast-paced customer focused environment
• Well-developed communication skills, with a demonstrated ability to communicate clearly, professionally, and effectively across written and verbal mediums in dealing with customers, team members and other stakeholders
• Highly organised with great attention to detail
• Previous experience with desktop and cloud-based Practice Management software is advantageous
• Experience with Salesforce or other CRM preferred

OUR VALUES SAY A LOT ABOUT US:

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.
One Team / Make a difference / We Care / Constant Evolution / Trust

• In collaboration with the training team and implementation consultants, identify and manage customer expectations and requirements, ensuring all interactions are noted and communicated to the necessary stakeholders
• Review incoming projects and complete internal set up requirements for the project to be able to successfully progress
• Proactively communicate timing, risks, delays, and priorities to all stakeholders
• Manage customer data in our business systems and flow of information between systems
• Monitor bookings for training courses and events, liaising with venues, coordinating the availability of materials with venues, and liaising with Trainers, attendees, and other stakeholders
• Maintain customer relationships and contribute to NPS through providing customer service excellence
• Maintain a high level of strategic knowledge on products, add-ons, and training offerings to provide clients with the best information to suit their needs