Practice Manager

at  Pacific Smiles Group

• Permanent full time position with attractive salary, benefits and flexibility
• Join a supportive team environment, with company leadership and mentoring programs
• Manage one of our industry leading dental centres and make our patients smile!
  About these opportunities
  Our Centre Leader positions are a key leadership role within our centre network team. Reporting to the Gold Coast/Norther Rivers Regional Business Leader and working with a supportive and experienced leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success.

Based at Pacific Smiles Dental centre Ballina, this centre runs 1-2 dental chairs daily with huge potential for you to make your mark and grow this centre

• Full-Time with Flexibility: Offering a 9-day fortnight, the position provides full-time stability with work-life balance
• Modern Facility: The practice runs 1-2 dental chairs in a contemporary setting, promoting a positive work environment.
• High-Performing Team: Join a skilled team of Dentists and Dental Assistants, facilitating collaboration and professional growth.
• Diverse Dental Treatments: Contribute to a dynamic practice handling a full spectrum of dental treatments, ideal for those seeking variety and challenge.

About your Duties and responsibilities
In this position, you will be responsible for supporting our wonderful team of Dentists and Dental Assistants and ensuring daily operations are delivered efficiently and effectively. This includes hands on daily support and leadership of your team of Dental Assistants and Receptionists to provide a range of dental services to our patients.

In addition to this, you will be responsible for:

• Financial Management: Budgeting, invoicing, and expense monitoring of the clinic as well as growth opportunities
• Patient Experience: Ensure the highest standard of patient care, satisfaction, and safety.
• Clinical Compliance: Guaranteed adherence to applicable medical regulations, privacy legislation, and practice policies
• Team Leadership: Recruit, train and manage a team of Dental Assistants, supporting their learning and development opportunities
• Managing and maintaining stakeholder relationships including patients, Dentists, Health Funds and local suppliers etc.
• Setting and meeting key performance indicators within agreed budgets for the centre
• Roster management including labour ratios and budgets

Our Benefits
Pacific Smiles is a rapidly growing, ASX listed professional company. We have 1800+ staff who work collaboratively together with passion, positivity and a desire to be the best. At Pacific Smiles Group employees are recognised and rewarded for their contributions, and there is a strong emphasis on career and professional development.

You can enjoy a range of perks:

• In house learning and development programs to continually grow your skills
• On the job mentoring and coaching, reward and recognition programs
• Attractive salary with bonuses and access to corporate fitness program
• Rapid company growth ensuring job security and continual professional success.

Your Skills and Attributes

You are a dedicated and true management professional who wants to utilise their capabilities to add value to our business and build a career with us.

• Dental or medical knowledge/experience is highly regarded, but experience outside the industry will be considered such as retail or hospitality.
• Leadership skills including the ability to motivate others and build relationships quickly
• Demonstrated experience in effective people management including coaching, mentoring, performance management and recruitment
• Solid business and commercial acumen with experience in working to set targets, KPI’s and rostering
• Ability to lead a longstanding resilient team
• Prepared to lead a high performing hub

• Financial Management: Budgeting, invoicing, and expense monitoring of the clinic as well as growth opportunities
• Patient Experience: Ensure the highest standard of patient care, satisfaction, and safety.
• Clinical Compliance: Guaranteed adherence to applicable medical regulations, privacy legislation, and practice policies
• Team Leadership: Recruit, train and manage a team of Dental Assistants, supporting their learning and development opportunities
• Managing and maintaining stakeholder relationships including patients, Dentists, Health Funds and local suppliers etc.
• Setting and meeting key performance indicators within agreed budgets for the centre
• Roster management including labour ratios and budget