Practice Manager, Speech and Hearing Clinic

at  Macquarie University

PRIMARY DETAIL

• Salary Package: From $93,017 - $102,676 per annum (HEW 6), plus 17% superannuation and annual leave loading
• Appointment Type: Full-time, Fixed term to 16 May 2025 (parental leave replacement)
• Macquarie University (Wallumattagal Campus, North Ryde)

The Speech and Hearing Clinic is seeking a motivated, serviced focused and experienced people manager to provide daily management of the front desk and administrative operations of our Clinic within Macquarie University. Reporting jointly to the Audiology and Speech Pathology Managers, as the successful candidate you will:

• Coordinate and manage operations and administration across the full scope of clinic reception and front service desk activities and provide back up support if required
• Provide operational, financial, purchasing, procurement and travel administrative services
• Manage banking, invoicing/billing, receipting and Office of Hearing Services/NDIS claiming processes
• Collaborate with Clinic Managers on operational, compliance and regulatory requirements for the clinic and operationalise policies, procedures and processes within the clinic
• Develop, coach and manage a team of receptionists and foster a positive culture of service, support and continuous improvemen

The Role

The Speech and Hearing Clinic is seeking a motivated, serviced focused and experienced people manager to provide daily management of the front desk and administrative operations of our Clinic within Macquarie University. Reporting jointly to the Audiology and Speech Pathology Managers, as the successful candidate you will:

• Coordinate and manage operations and administration across the full scope of clinic reception and front service desk activities and provide back up support if required
• Provide operational, financial, purchasing, procurement and travel administrative services
• Manage banking, invoicing/billing, receipting and Office of Hearing Services/NDIS claiming processes
• Collaborate with Clinic Managers on operational, compliance and regulatory requirements for the clinic and operationalise policies, procedures and processes within the clinic
• Develop, coach and manage a team of receptionists and foster a positive culture of service, support and continuous improvement

About You
You will have a strong service delivery focus and a successful track record of leading by example. As the practice manager you will possess excellent organisational and communication skills and the ability to lead a small team to deliver operational support to a busy Clinic. You will possess financial administration skills including point of sale, rebates and eftpos. You will have a sound working knowledge of the regulations around clinical practices and experience in applying administration policies and procedures to clinic operations. Your ability to effectively solve day-to-day and sensitive problems with professionalism and tact along with your ability to foster a positive work culture and to develop staff will ensure you succeed in this important role.
About Us
The Macquarie University Speech and Hearing Clinic provides best-practice clinical services in Audiology and Speech Pathology. The clinic is designed to deliver high quality integrated health services and excellence in clinical education. Clients are seen by either Audiologists or Speech Pathologists with students under supervision as part of their Master’s degree programs. Housed in the state of the art Australian Hearing Hub, the Clinic has excellent facilities and is located alongside key partners.
The Faculty’s current education suite includes courses in clinical science, physiotherapy, medicine and public health, psychology, cognitive sciences, linguistics, audiology, and speech pathology. The Faculty forms part of MQ Health, an integrated academic health sciences enterprise which incorporates Macquarie University Hospital and primary and speciality clinics. We have active research programs in neurosciences, health systems and patient safety research, cancer medicine, and clinical sciences, amongst others.
We foster a values-based culture of innovation and creativity to achieve excellence in teaching and to enhance the research performance of the University. We invest in developing the careers and wellbeing of our students and staff and expect all our leaders to live our values of Caring, Integrity, Teamwork, Ambition, Innovation, and Engagement.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 54 years ago, we have aspired to be a different type of university. Over the years, we’ve grown to become the centre of a vibrant local and global community.
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To Apply
To be considered for this position, please apply online by submitting your cv and a separate cover letter (2-page maximum) that demonstrates how you meet the following selection criteria:

Essential Selection Criteria

• Degree or qualification in Business administration or a relevant qualification and/or equivalent experience including providing advice to clients and working in a busy and complex administrative environment, preferably within the health sector (and a clinical practice)
• Demonstrated ability to take the initiative and solve day to day problems including dealing with escalated client interactions with sensitivity and tact
• Time management and organisational skills including delivering within tight timeframes while managing the expectations of numerous stakeholders
• Strong people management experience including the demonstrated ability to foster a strong and positive work culture, develop staff and contribute to the continuous improvement of operational systems, policies and processes
• Experience in financial administration and working knowledge of practice management financial systems and point of sale e.g. EFTPOS, Medicare

Desired Selection Criteria

• Management of a clinic and working knowledge of medical terminology in the context of speech pathology and audiology

Role Specific Enquiries: Alisa Gourlie, Audiology Manager, alisa.gourlie@mq.edu.au
General Enquires: Katherine Rodionoff, HR Consultant, katherine.rodionoff@mq.edu.au
This position requires the successful applicant to comply with occupational screening, assessment and vaccinations in line with Macquarie University health requirements and requires a current and valid Working with Children Check Clearance for NSW. The nature of this role also requires a criminal history check.
If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job:
Login to Workday
and go to the Careers App > Find Jobs.
Applications Close:
14/05/2024 11:59 PM
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