Practice Manager

at  Steward Health Care

DESCRIPTION:

Reporting to the Practice administrator or Director, Practice Management, the Practice Manager is responsible for providing leadership and management of operations at multiple physician practices. Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety, and customer service. Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed. The Practice Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.

QUALIFICATIONS:

• Bachelor’s degree strongly preferred or equivalent education and experience 3-5+ years management experience in healthcare preferred
  Experience working with physicians in a large physician group preferred

• Provides leadership, direction, and coordination for general clinic operations
• Manages internal and outreach services of the clinic
• Collaborates with Director to plan and execute practice financial goals
• Responsible for hiring, disciplinary action, and evaluations of employment for all non-physician staff.
• Responsible for operating budget for the office, including planning, controlling costs and maximizing revenue.
• Organizes the work processes and work units to promote efficient flow
• Responsible for oversight of ordering practice supplies and inventory
• Ensures proper invoicing and tracking of receivables and payments to vendors
• Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
• Manages staffing to ensure appropriate coverage at all times
• Designs and manages scheduling systems while coordinating with office providers to maximize patient satisfaction and office efficiency.
• Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns. Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
• Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
• Communicates and supports policies and procedures appropriate for clinic
• Conducts applicant interviews and effectively recommends appropriate personnel for clinic positions
• Provides for initial orientation and ongoing training of personnel in proper work performance
• Achieves and maintains targeted staffing, quality and service standards
• Regularly evaluates employee performance according to policy, and provides direction for growth and motivation in the time period required
• Conducts or recommends progressive discipline and discharge proceedings when necessary
• Partners with Human Resources Representative on performance and employee relations issues
• Counsel’s employees in resolving performance related problems
• Functions as a resource, teaching and collaborating with staff on a continuous basis