Practice Operations Manager

at  Honeypot Medical Centre

Provision of General Practice Services in line with GP Contract Full knowledge of and keeping up to date with GP contract and implementing provision of services in line with this Full knowledge of, keeping up to date with and fulfilling requirements of PCNs or future collaborative structures Supervision and Line Management To line manage, induct, train, mentor and supervise practice administrative staff Staff appraisals and meetings Develop and maintain effective staff communication Human Resources Ensure the practice is staffed by people with appropriate skills, experience and commitment to provide professional technical, administrative and interpersonal expertise. Ensure all training, development and induction of staff in line with practice policies and procedures ensuring excellent customer care. Deal with all disciplinary and grievance procedures Health and Safety and Premises Act as the responsible Health and Safety Officer Ensure appropriate risk assessment as required by legislation Ensure all Health and safety policies are kept up to date and that staff appropriately trained and adhere to requirements Toensure the buildings, services and facilities are well maintained and regular servicing and testing as required IT Ensure the efficient running of the practice IT Systems Oversee development of the Practice website,on-line appointments, prescribing systems,TV screens and social media as necessary Lead on IT crisis prevention and develop systems to protect security of data Information Governance and GDPR Ensure confidentiality of data and conformity to the Data Protection Act, Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report. To act as the principal point of contact in relation to all Data Protection matters To review and update all data protection policy with regard to current legislation To ensure staff are fully trained in all data protection matters To manage all data protection breaches in line with legislation CQC Compliance To ensure compliance of CQC requirements within the surgery in real time, ensuring appropriate systems and processes are in place, with regular monitoring Support the Partners through any inspection visits from the CQC.
Implement and follow up any action or improvements required by the CQC in order to maintain registration. Optimising Patient Services and Feedback Excellent patient experience Optimise patient feedback, satisfaction and communications. Review patient satisfaction surveys. Ensure health promotion campaigns targeted to relevant groups.
Act as Practice Complaints Manager Liaise with relevant patient forums and the patient participation group. Ensure patient information is up-to-date and available, e.g. practice website, practice brochure, patient newsletter, patient leaflets and waiting room screens Other Duties Provide strategic management and ensure a long term plan and risk analysis is carried out and reviewed regularly. Participate in management meetings, producing timely minutes Lead clinical access programme Ensure significant event reviews are carried out and learning embedded into the practice Plan, manage and reviewall practice policiesandsystems Ensure effective and efficient operational system

Please refer the Job description for details