Pre-sales specialist with English and other European language

at  Zebra Technologies

OVERVIEW:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we’ve only begun to define the edge of what’s possible—for our people, our customers, and the world.
The Lead Management team is looking for a Pre-sales specialist, that will be working as the central point of contact for customers and end-user of Zebra Technologies in EMEA region.
You will be working within international team that represents Zebra and provides excellent service to prospective Zebra customers.

Responsibilities:

• Working in a fast-paced contact centre you will be tasked with:
• Handling pre-sales and end-user enquiries made through various channels (chat, email, phone or web-form) with focus on pre-sales consultancy and generation of sales opportunity
• Ensuring the Sales team and Zebra’s partners receive qualified and comprehensive enquiries
• Communicating with the Sales team and partners to ensure all cases are followed up in a timely manner, to provide excellent customer service
• Cooperating with Technical team on more complex enquiries
• Ensuring maximum compliance, quality of case data, maintaining a self-motivated attitude towards Key Performance Indicators and professional manner
• Providing answers to future clients or end user’s questions about Zebra product portfolio

QUALIFICATIONS:

• Strong communication skills (spoken and written)
• Communicative level of English and other Eropean language (German or French preferred)
• Excellent task management
• Customer orientated skills
• Self motivation and strong work ethic
• Ability to deliver result as an individual as well as a part of a team
• Ability to handle a fast-paced environment and challenging workload

Advantages:

• Natural aptitude for technology
• Previous experience in customer support or order management

• Working in a fast-paced contact centre you will be tasked with:
• Handling pre-sales and end-user enquiries made through various channels (chat, email, phone or web-form) with focus on pre-sales consultancy and generation of sales opportunity
• Ensuring the Sales team and Zebra’s partners receive qualified and comprehensive enquiries
• Communicating with the Sales team and partners to ensure all cases are followed up in a timely manner, to provide excellent customer service
• Cooperating with Technical team on more complex enquiries
• Ensuring maximum compliance, quality of case data, maintaining a self-motivated attitude towards Key Performance Indicators and professional manner
• Providing answers to future clients or end user’s questions about Zebra product portfoli