Pre-Tenancy Support Officer

at  Cottsway

ABOUT US

Cottsway formed in 2001 and we provide over 5,300 homes for rent and shared ownership for over 12,000 customers. Our homes are based in West Oxfordshire, Gloucestershire, Wiltshire and Worcestershire, and range from flats and bungalows to family homes.
We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.
We are proud to:
Reinvest our profits every year not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
Be active in and bring social value to our local communities.

We are looking for a Pre-Tenancy Support Officer to join our busy Communities Team.
This is a new post and, working with the current post-holder, we’re looking for a customer focussed individual to deliver our package of pre-tenancy support initiatives. This post ensures we offer our customers every opportunity to manage their tenancies successfully from the very start. This position is for 18.5 hours per week and we offer a flexible work pattern, to be agreed.
Working with new and existing customers, and our housing staff, you will provide a comprehensive service that delivers best practice in tenancy support. You will have good knowledge of social housing and tenancy management coupled with an excellent understanding of welfare benefits, including Universal Credit. Excellent communication skills are essential as well as experience of delivering presentations and workshops to customers and staff.
To be successful in this role you will have an organised approach to managing your workload and be able to work without direct supervision. Experience of monitoring and recording data are also essential. A driving licence and use of your own vehicle are required as is a good working knowledge of IT.
A DBS check will be required for the successful applicant as part of our pre-employment checks.
Benefits include pension, 25 days holiday rising to 28 days after 2 years, discounted gym and swimming membership, electric vehicle lease scheme and eligibility for Costco membership.
For an informal chat about the position please call Vicki Paxford on 01993-890039