Premier Technical Support Specialist with Turkish and German Language (m/f/d)

at  Lenovo

POSITION REQUIREMENTS:

3+ years of experience in Client Technical Support roles.
Experience within IT Services and Working with Field Service Providers
Working Knowledge on Windows Operating Systems and MS Products
Technical Knowledge on client (Notebook, Desktop, & Tablets)
Business Fluent English, German and Turkish language

WHAT LENOVO CAN OFFER YOU:

Employee Share Purchase Plan
Employee Assistance Program, e.g., for health, legal & financial consultancy
Pension Plan
Meal Allowance / Lunch Vouchers
Internal E-learning Development Platform Available for Employees
Specialized Development Trainings (based on nomination process)
Employees Groups (LGBT+, WILL, etc.)
Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
Job Rad (Bike Leasing)
Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!
Youtube Video
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
Identifies the cause of hardware / software faults and provides a solution
Resolve over phone or email or onsite via parts and engineer dispatch
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Monitors own ‘open case’ workload and drives to closure.