Premium Client Manager (East Coast)

at  DigiCert Inc

at DigiCert
Cape Town
Who we are
We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That’s digital trust for the real world.

POSITION SUMMARY:

As Premium Client Manager you will manage some of our largest Enterprise PKI, IoT and TLS clients, cultivate future projects, qualify new opportunities and consult with internal teams such product/services/support/compliance to ensure that all clients objectives are met.
DigiCert’s Platinum clients receive a higher level of support, faster response times, proactive information about service updates, and support escalation to make sure they receive the right level of service at the appropriate time.
This is a hybrid position based in Cape Town.

Understand and articulate a customer’s business and the impact DigiCert’s solutions have on their business objectives
Understand how our customers are utilizing DigiCert’s security solutions and recommend additional features that can be leveraged to increase their security posture
Develop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert, Sales, Support and Product Management
Present customer business reviews to executive business owners and technical customer contacts as well as internal stake holders
Monitor service renewals and expirations to avoid disruption to service
Communicate upcoming changes which may impact services
Provide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders
Manage customer lifecycle to ensure customer’s business goals are met and they realize value in their investment
Drive and maintain a high level of customer satisfaction
Help the Account Manager with the renewal of all entitlements and solutions for your customers
Provide accurate and timely reporting to meet both internal and customer requirements
Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer’s needs (i.e., Security+ certification)