Premium Services Executive

at  Marina Bay Sands

Job no: 502669
Work type: Full Time
Location: Marina Bay Sands
Categories: Concierge / Front Office / Butler

EDUCATION & CERTIFICATION

• Minimum GCE ‘N’ or ‘O’ Levels
• Qualifications in Hospitality Management from a recognized institution is an added advantage

EXPERIENCE

• Advanced understanding of front office operations
• Proficient in MS Word, Excel and Power point applications
• Proficient with OPERA and all relevant property management systems such as FCS, LIS

Operational Related

• Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
• Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
• Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
• Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
• All guests are to be met at the Hotel curbside / Lobby, followed by a personalized in-suite check-in.
• Good product knowledge is essential to ensure that good / suitable recommendation is provided to all guests, in a sensitive and personalized manner.
• Responsible to extend departure calls to all guests on night before / morning of departure day, to extend a bill review ( in-room / on the phone ) and to see to their luggage / transfer arrangements before bidding a fond farewell to the guests.
• Should guest have a limousine transfer, Team Member is expected to wait for guest at the car, to bid farewell in person.
• Cashiering duties includes closing the guest account and ensuring that the invoice is sent to guests.

Departmental Related

• Attend training sessions as and when scheduled
• Contribute to the improvement of the department
• Demonstrate a passion and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks.
• Establish and maintain positive relations with colleagues, internal / external departments
• Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
• Perform any other tasks as assigned by the Management.
• Adheres to Las Vegas Sands & Marina Bay Sands code of ethics and compliance related matters