Presales Engineer - IT

at  BYTEBRIDGE TECHNOLOGY PTE LTD

COMPANY INTRODUCTION

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate dedicated experts with a vision to achieve customer success through technology enablement. We bridge the technical gaps to help enterprises’ vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world’s leading international companies.

POSITION SUMMARY

Leverages IT technical competency to provide pre-sales and post-sales engineering guidance / support for Bytebridge sales team, customers and business partners to design best-in-class systems / solutions to optimize the customer experience, thereby supporting increasing revenue and profitability across S.E Asia for products / services represented by Bytebridge.

KNOWLEDGE, SKILLS & ABILITIES:

• Aptitude for IT, Network Infrastructure and Power Distribution systems
• Ability to perform some degree of IT / data centre design
• Demonstrated ability as a quick learner and team player
• Strong customer-facing experience.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in IT or similar
• Current certification with focus networking equipment manufacturers such as Arista, Aruba,Cisco, Dell, Juniper, Lenovo, NetApp, Palo Alto, Pure Storage, or similar
• 3-5 Years’ experience in related IT field
• Proficient with Microsoft Office plus related skills in technical writing and communication
• Ability to travel domestically and internationally as required
• Previous experience building and managing technical resources locally and remotely

• Provide IT pre-sales technical support to the sales team, customers, and business partners.
• Collaborate with stakeholders to create tailored system designs and documentation, addressing each customer’s unique needs.
• Generate technical documents, including drawings, parts lists/Bill of Materials (BOM), and installation instructions.
• Assist the sales team in preparing technical proposals and presentations for tenders or RFPs.
• Ensure product compliance with Southeast Asian and international standards for customers and the sales network.
• Conduct both remote and onsite demonstrations of products and solutions.
• Offer post-sales advice on maintenance and the entire product lifecycle.
• Integrate cybersecurity best practices into system designs and customer solutions.