Presales Solution Consultant, IT Asset Management

at  Servicenow

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description

THE ROLE:

IT Asset Management Solution Consultant is a customer facing domain expert role who will drive innovative business solutions for our customers, by applying your technical and business skills. Being a Solution Consultant, you will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to drive effective sales cycles and help customers achieve success through identification of their business needs and the associated business value and translate that into real-life use cases to create the right solutions. The role is also key for gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

WHAT YOU GET TO DO IN THIS ROLE:

• Advise customers / prospects to take advantage of the ServiceNow ITAM suite to solve business issues and technical problems preventing them from achieving their goals.
• Inspire with an innovative mindset providing guidance on the future of our ITAM solutions.
• Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.
• Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.
• Promote and educate about ServiceNow technology and industry trends through public, customer and marketing events such as conferences, webinars, executive briefings etc.
• Be the voice of the customer and provide feedback to help product management and engineering teams to shape the roadmap and to better help our customers.
• Be the go-to person in area of focus for market trends and competitive analysis with special skills on differentiation for our ITAM solutions.
• Be the trusted advisor for our ITAM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE, YOU NEED TO HAVE:

• Lifelong learner passion about building trustful business relationships.
• Great communication and presentation skills including technical and business concepts.
• Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels.
• 7+ years or equivalent demonstrable achievements in solution consulting and/or presales background in Hardware, Software, Cloud and Enterprise Asset Management domains with understanding and hands-on experience with related tools and processes.
• Understanding of the IT Asset Management market and current trends.
• Experience working with Software License Compliance & Asset Onboarding and Offboarding processes, Contract and Renewal Management, Licensing Terms and Conditions, and Major Publishers.
• Experience with discovery, inventory, and client distribution technologies.
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team.