Princ Engr-SRE

at  Pinnacle Technical Resources

TEMPLE TERRACE, FL (HYBRID)

Job Description:

• Must legally be able to support servers that host government and legal entities.
• Client’s Global Technology Solutions group is looking for a Senior Systems & Software Engineer to lead and collaborate with portfolio teams across all LOB’s to support a framework that combines engineering and application development to drive operational stability.
• The candidate will leverage some of the latest AIOPS technology to develop a holistic approach to enhance systems and application reliability with a focus on superior customer experience.
• The ideal candidate will collaborate with the core teams combining software practices and engineering to strengthen the application/system reliability along with operational support. Advanced knowledge of system architecture, network, Centralized Logging (ELK), and operational stability will help transform the way the teams operate today.
• The candidate will possess advanced scripting and coding capabilities to develop artifacts for alert & event correlation ingested from diverse monitoring sources and leverage AI/ML to automate recovery actions.

REQUIRED SKILLS:

• Five or more years of experience as a Full stack Linux Systems & Application Support Engineer
• Strong Knowledge of Unix/Linux based systems, and experience troubleshooting applications running on these systems
• Ability to apply a systematic approach to solve problems with a sense of ownership and focus
• Effective communication skills with the ability to articulate technical details to different audience
• Strong Experience with application onboarding capturing requirements, understanding data sources, application relationships, manage meetings, training, etc
• Hands on Scripting & Programming in Python, bash, Ansible, YAML, etc.
• Understanding of data parsing and regex syntax etc.
• Develop new processes to prevent problem recurrence and automated recoveries & Mentor staff to replace manual processes with automation
• Contribute to team design discussions with detailed technical information.
• Identify strategic/tactical solutions and provides risk assessments and recommendations.
• Good knowledge with Tomcat, MySQL/Percona support and SQL queries, RHEL, RabbitMQ, Elasticsearch, Logstash, Kibana, nginx, haproxy
• CI/CD Deployment pipeline experience (GIT, Jenkins, Ansible or equivalent technologies)
• Understanding of HA design, crosssite replication, local and global load balancers, etc
• Experience with Security Hardening & Vulnerability/Compliance, OS patching
• Strong knowledge of performance monitoring, metrics, capacity planning, and management
• Familiarity with Splunk, HP OMi/Infrastructure agents, APM/New Relic, Elastic Agent, Catchpoint, syslog events, SNMP events, Zabbix, ServiceNow, etc
• Strong skills in creating documentation engineering runbooks, support procedures, user onboarding and support documentation
• Familiarity with Confluence and JIRA, LLM, Gen AI etc.
• Data ingestion & enrichment from various sources, webhooks, and REST APIs with JSON/XML payloads & testing POSTMAN etc.
• Hands on experience Elastic to monitor and manage critical applications and infrastructure
• Influencing other teams and engineering groups in adopting AIOPS best practices.
• Troubleshooting problems, involving the appropriate resources and driving resolution of issues with a focus on minimizing impact to client’s customers.
• Understanding of CMDB and asset relationships, topology maps, and alert enrichment
• Develop new processes to prevent problem recurrence and automated recoveries
• Strong data analytics and centralized reporting (ex. Grafana dashboard integration)

Please refer the Job description for details