Principal Associate, Process Management - Continuous Improvement Engineering

at  Capital One

OUR CAPITAL ONE PCM TEAM.

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.
We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

PREFERRED QUALIFICATIONS(DON’T HAVE THEM ALL? DON’T WORRY. WE’LL HELP YOU DEVELOP THE RIGHT SKILLS FOR THE JOB):

• Experience working with software development environment
• Experience working in an Agile workplace environment
• Exceptional written, verbal and interpersonal communication skills
• Ability to effectively interact with cross functional team members at all levels of the organization
  We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Basic Qualifications:

• Bachelor’s degree in Engineering, Business, Commerce, or Science
• At least 5 years of experience designing, managing, and improving processes
• At least 1 year experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
• Experience with Lean and/or Six Sigma tools & methodology
• Strong analytical and problem solving skills
• Willingness and eagerness to learn, and aim to get things done
• Resilient and resourcefu

• Build the framework and controls to facilitate early detection and mitigation of key risks in production release cycles. This is achieved by focusing on the following:
• Identify and align to enterprise requirements
• Define and standardize responsibilities and accountabilities of stakeholders
• Collaborate with software delivery teams to define and improve the process to manage production releases
• Develop critical to quality metrics, structures and processes to monitor and manage the performance
• Collaborating with software and product communities to define, design and manage Canada software hierarchy and critical business processes
• Drive improvements in software development processes
• Collaborate with development teams to identify automation opportunities
• Provide mentorship to junior members of the process team and the software development community
• Act as change agent to drive and embed continuous improvement mindset in software delivery teams

Basic Qualifications:

• Bachelor’s degree in Engineering, Business, Commerce, or Science
• At least 5 years of experience designing, managing, and improving processes
• At least 1 year experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
• Experience with Lean and/or Six Sigma tools & methodology
• Strong analytical and problem solving skills
• Willingness and eagerness to learn, and aim to get things done
• Resilient and resourceful