Principal Customer Onboarding Manager

at  SafetyCulture

PRINCIPAL CUSTOMER ONBOARDING MANAGER

Kansas City
Sales & Success – Customer Success /
Full-time Permanent /
Hybrid
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SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.
We’re a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.
Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.
As Principal Customer Onboarding Manager, you will serve as the main point of contact for SafetyCulture’s largest and most strategic customers. You will leverage your project management expertise to ensure timely and successful implementations and product adoption.
This role will build and maintain deep and meaningful relationships with C-Suite stakeholders and executive sponsors, being recognised as a strategic partner that can consult and guide our customers through complex and global rollouts, empowering the SC champions of the future.

HOW YOU WILL SPEND YOUR TIME:

• Owning pre-sales activities to support our sales process, as well as developing the beginning project and product scope that will support an implementation
• Collaborating with Sales on SoWs and RFPs
• Taking ownership of solution and success criteria discovery. Translating customer challenges and business objectives into a Customer Results Strategy and proving ROI at every stage of the journey
• Managing complex and global rollouts, utilising project documentation to effectively manage project delivery timelines
• Working with multiple stakeholders at a time and being assertive to keep customer’s accountable and ensure quick time to value
• Acts as a consultant, educator and trusted advisor to customers and as an orchestrator of the relevant SC resources (product management, engineering, success, support) to provide the customer with the required expertise on demand
• Developing mechanisms for communication, change management and training at scale to support large businesses
• Strong understanding of our product and integration functionality, as well as deep customer industry knowledge to solve complex customer requirements. Combining the two together to identify new use cases for adoption and growth which make our customers successful
• Seeking and identifying growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SCMentoring and improving others’s ability to deliver great work

Please refer the Job description for details