Principal Customer Success Manager

at  Intuit

OVERVIEW

We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards their goals, provide strategic recommendations and analysis on recent campaigns, and become a trusted partner to them. Your success will be measured on customer retention, customer growth rate, and customer sentiment (NPS).
This is an excellent opportunity for an experienced CSM with strong technical skills and a previous background in email marketing or marketing strategy with midmarket accounts. We are particularly interested in individuals with a track record of finding creative solutions to unique problems who thrive in challenging situations. We want to apply these skills to solve for customers using our software.

Please refer the Job description for details