Principal Insights Analyst

at  McMillan Shakespeare Group

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service.
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
At the heart of achieving this mission is our team. Driven by a passion for the work we do, we work together with our customers to make a real difference to people’s lives.
In your 6-month full-time contract Principal Insights Analyst role, you will play a pivotal part in synthesising and analysing Voice of Customer (VOC) data to derive actionable insights that drive strategic decision-making within MMS. Reporting to the Head of Design and VOC, this position will be responsible for collating, analysing, and presenting VOC insights to the Board, Executive Leadership Team (ELT), and other key stakeholders.
You will lead efforts to ensure accuracy in Net Promoter Score (NPS) data across Business Units (BUs), provide actionable recommendations, and manage the Qualtrics Platform to facilitate data collection and analysis across the MMS set of businesses.