Principal Product Manager - CRM (all genders)

at  Zalando

THE ROLE & THE TEAM

Lounge by Zalando is an online shopping club for fashion and lifestyle products. We offer our members daily, time-limited sale campaigns with discounts of up to 75% off the recommended retail price. We’ll reach millions of members across 17 European markets, inviting them to participate in a vibrant treasure hunt.
Reporting into the Head of CRM, we are looking for a Principal Product Manager to build the next generation of highly personalized and automated commercial messaging. This includes Email, App- and In-Product Messaging, which serves as our most impactful Marketing channel.
You will own the development as well as setting up product management processes in the CRM team.
As part of our diverse CRM team of 20 full-time employees, you’ll work in a vibrant, environment. You’ll work closely with Zalando Lounge’s Analytics, Research and Tech teams, as well as stakeholders from other Zalando propositions.
Join our team and contribute to our compelling mission of engaging customers profoundly through personalized messages.
This is a hybrid position (40% office time, 60% work from home) and is based in Berlin.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You´ll define and deliver the next generation of highly personalized and automated email, mobile & in-product communication
• You’ll uncover opportunities to enhance customer experience, drive loyalty and commercial growth.
• You’ll translate these commercial opportunities into a clear roadmap and drive execution and testing together with respective teams.
• You’ll lead the organization in building a working backwards product development process to implement and iterate on this.
• You’ll work in cross-functional projects within Lounge and the Zalando Group to contribute to strategic initiatives.