Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (AzCXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
Are you an experienced Principal Product Manager? Are you passionate about building products that solve complex problems?
Our team designs and delivers successful products and services like Azure Service Health, Azure Advisor and intelligent self-help and diagnostic experiences in the Azure Portal. We enable Azure customers to avoid and resolve problems as quickly as possible. Together, our product suite enables all Azure services to deliver world-class support to our customers.
As a Principal Product Manager, you will bring your passion and experience to build software products that people love. You will live at the intersection of technology, user experiences, customers, and business impact. You will lead, innovate and direct product features based on customer experience and data. Our challenges are novel and interesting, and success requires collaboration with teams across Azure.
Every day, our customers stake their business and reputation on our cloud. You can help AzCXP provide our customers with the world-class cloud services they need to succeed.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development o OR equivalent experience.

OTHER REQUIREMENTS:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

ADDITIONAL OR PREFERRED QUALIFICATIONS

• Bachelor’s Degree AND 10+ years experience in product/service/project/program management or software development o OR equivalent experience.
• Technical depth and broad, high-level understanding of software design
• Experience with building services on Azure or other cloud services
• Proven ability to lead through ambiguity while partnering across organizations
• Demonstrated ability to come up-to-speed quickly on a new technical domain
  Product Management IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.
  Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
  Microsoft will accept applications for the role until April 24, 2024.
  

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AzCXP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Create detailed feature specifications including visual designs (wireframes), technical designs, and expected behavior designs
• Collaborate closely with engineering team to define and deliver product features
• Interview customers (internal and external) to validate problems and solution approaches
• Prioritize work against competing priorities from stakeholders
• Engage with partner teams across Microsoft to drive alignment on dependencies
• Measure the success of the product/feature through relevant metrics and Key performance indicator (KPIs)
• Communicate project status to stakeholders

Other

• Embody our Culture & Values