Principal Program Officer [Systems] - Management Support Services

at  Queensland Fire and Emergency Services

About us
As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.
Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.
QFES is one department with many services, many capabilities and many partners.
Purpose of the role
Management Support Services, SES delivers on the QFES organisational priorities and objectives to deliver SES volunteer workforce capability by providing management of governance and business improvements through supporting regions and volunteers with strategies, planning and procedures to delivery operational support functions as outlines in the Fire and Emergency Services Act 1990.
Reporting to the Executive Manager, you will be responsible for the review, development, and implementation of policy and procedures, training resources, change management and communication strategies, including contract management and procurement activities for system updates and enhancements relating to the SES Systems. You will work collaboratively with QFES staff, volunteers and stakeholders to achieve fit-for-purpose and value for money outcomes through best practice processes to support SES volunteer capability and capacity.
Key requirements

Highly desirable requirements

• Qualifications and/or experience in contract methodology and procurement governance and compliance.
• Qualifications and/or experience in developing business improvement strategies within a complex service delivery environment.

Special requirements

• The incumbent will be appointed as a staff member of the SES and the hours of duty applicable to this role are pursuant to the Queensland Public Service Officers and Other Employees Award - State 2015: specifically, the spread of ordinary hours for SES staff are 0600 to 2200, Monday to Sunday.
• Capacity to participate in an out of hours on call roster during disaster operations. This may require working extended hours, outside of normal hours (eg night shift), including weekends.
• Capacity to travel intrastate or interstate, as necessary.

Your key accountabilities
Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Manage and coordinate projects and plans for systems improvement initiatives to enhance service delivery and support changing community and environmental needs.
• Provide accurate and timely solutions and advice to senior executives regarding contract management matters to support capability planning and enable effective decision making.
• Contribute to the development, review and implementation of system enhancements and resources, ensuring appropriate governance frameworks and controls are managed for effective financial and performance reporting activities.
• Develop and maintain effective relationships with SES volunteers, and internal and external stakeholders to ensure systems and services are responsive to current and future needs.
• Manage systems financial recources and oversee the performance of external vendors to ensure that contractual arrangements are being met, in line with agreed business service level agreements to achieve business objectives.
• Prepare and review reports, submissions,briefs and other correspondence relating to system enhancements, and/or contract matters and initiatives, in accordance with departmental requirements
• Work effectively in a professional working environment, fostering team work and encourage staff commitment and innovation, including actively participating in performance and development programs.
• Support management with system operational readiness activities and undertake operational duties during emergencies and disasters.

Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:
Leadership Competency Stream - Program Leader (leading teams and/or projects)

Vision

• Stimulates ideas and innovation
• Leads change in complex environments

Results

• Builds enduring relationships
• Drive accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

• Respect
• Integrity
• Trust
• Courage
• LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Manage and coordinate projects and plans for systems improvement initiatives to enhance service delivery and support changing community and environmental needs.
• Provide accurate and timely solutions and advice to senior executives regarding contract management matters to support capability planning and enable effective decision making.
• Contribute to the development, review and implementation of system enhancements and resources, ensuring appropriate governance frameworks and controls are managed for effective financial and performance reporting activities.
• Develop and maintain effective relationships with SES volunteers, and internal and external stakeholders to ensure systems and services are responsive to current and future needs.
• Manage systems financial recources and oversee the performance of external vendors to ensure that contractual arrangements are being met, in line with agreed business service level agreements to achieve business objectives.
• Prepare and review reports, submissions,briefs and other correspondence relating to system enhancements, and/or contract matters and initiatives, in accordance with departmental requirements
• Work effectively in a professional working environment, fostering team work and encourage staff commitment and innovation, including actively participating in performance and development programs.
• Support management with system operational readiness activities and undertake operational duties during emergencies and disasters

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governanc